Wednesday, May 27, 2015

A sneak peek at my May Observations - fun with If This Then That and the HP Print Channel



I am in the final stages of completing a very fun and interesting Observations - following up from last month. (See http://jimlyonsobservations.blogspot.com/2015/04/april-observations-printers-and.html.)

This is just a short teaser and a test - stay tuned for the full May 2015 Observations, at the end of the week!

Thursday, April 30, 2015

April Observations - Printers and the Internet of Things Revisited





April 2015 Observations – Printing and the “Internet of Things” revisited

Just a year ago, for my April 2014 Observations, I wrote about printers and their potential role in the future of the much-talked-about “Internet of Things” (IoT). In “Printers as Things? Do printers fit as part of the Internet-of-things?” I explored a bit of what I had picked up, knowledge-wise, regarding the IoT and reported on some exploration I had been doing on whether or not printers qualified as “things” and thus had a future as part of a far-flung concept.

Prior to writing the story, in floating the question around with colleagues in the printing and imaging industry I had found a bit of push-back. My perception at least was that “printers as things” was a demotion of sorts in some peoples’ minds, and that while the IoT might be great for things like thermostats and toasters (and a multitude of other more industrial objects), printers were “better” than that. But then I consulted with my former Lyra Research colleague Steve Hoffenberg, who was then and now Director of IoT & Embedded Technology at VDC Research. For those wanting to go deeper, please refer back to last April’s Observations, but in summary, Steve concurred with me that printers were “things” but more than that, through the successful creation and implementation of Managed Print Services, our industry had provided a “proof point” for the developing IoT movement.

Last April's Observations explored the connection between the Internet of Things and Printers

With wind in my sails as provided by Hoffenberg’s thoughts, I went on to assert that HP’s noted “Instant Ink” program (see above) was another current industry example of IoT. But again, read the details from the post if interested.

Which brings us to the past year. I have been keeping an eye (and ear) and the IoT field and the growing buzz about it. And one of my developing interests in the hands-on area – and frankly without immediately associating it with IoT – has been the web service, “If This Then That”. The current version of the Wikipedia article introduces the service as follows:

“IFTTT is a web-based service that allows users to create chains of simple conditional statements, called "recipes", which are triggered based on changes to other web services such as Gmail, Facebook, Instagram, and Craigslist. IFTTT is an abbreviation of "If This Then That" (pronounced like "gift" without the "g").”


I was directly exposed to IFTTT for the first time via a recipe involving organizing various contributors’ photos from a family wedding, but soon I had implemented a few now successfully operating recipes of my own. I use it to this day to, for example, store my “favorited” tweets as notes in Evernote, and to convert my Instagram photos into tweets. But I needed a little push to make the connection to printing and the Internet of Things!

As far as the IoT, I found out the company, IFTTT, as ranked by one “scorekeeper”, is the fourth highest valued firm in the IoT ecosystem, as of February of this year. This seemed obvious, following a little reflection on my sorting through all the available recipes on multiple occasions – including the email I get which recommends one each day – I have noticed a great number of them relating to objects like the Nest smart thermostat, which we have installed in our home, and of course a prime example in the IoT. So while my chosen recipes so far have revolved around Web platforms/programs such as Evernote, Instagram, and Twitter, interaction with IoT-enabled devices in the physical world is a natural part of If This Then That.




 And as far as the physical devices called printers? That connection came by way of a communication from my friends at printer-industry-leader HP, alerting me to a mid-February post on the blog of Shane Wall, currently Chief Technology Officer of HP’s Personal and Printing Systems organization. The guest blogger was Phil McCoog, Chief Technologist and HP Fellow, and also a frequent source for me when I am writing about mobile printing and other future-oriented printing and imaging developments. In his post, entitled, "HP Launches the HP Print Channel on IFTTT Creating Over40M IoT Printers”, McCoog not only declares 40 million HP printers as IoT “things”, he also explains how the HP/IFTTT Connection has been implemented (by the creation of an “HP Print” channel), and also expands into the strategy around “Hyper-Integration”.

Next month, I will start with a little more on HP’s view on “Hyper-Integration” and some of my thoughts, define a few of those key IFTTT terms like recipes and channels, and offer an interpretation of the mystery graphic at the top. I will also pass along some of my recent hands-on experiences. Of late, I have been implementing some of the recipes using the HP Channel and IFTTT, and have discovered a few other printing and imaging-related recipes which I look forward to sharing. So stay tuned!
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Tuesday, April 21, 2015

HP sells Snapfish - cites "focus"

My three-year-old post comparing Facebook/Instagram to HP/Snapfish
In one of the more anticlimactic business stories of recent times, today the long-rumored disposition by HP of its Snapfish "global photo storage and merchandising business", was made official, via press release. With HP set to separate into two entities later this year, the intent to divest Snapfish bubbled up last fall and Julie Bort of Business Insider (see "After years of trying to sell Snapfish, HP finally finds a buyer"points as far back as early 2013 and indications of interests then in unloading the unit, originally acquired for $300 million in 2005. Bort also describes Snapfish as "an oddball unit" as no doubt many in the industry would see it, in the light of the tech world as we know it in 2015. Even HP, in its own release, cites the sale to District Photo as "consistent with HP’s strategy to focus the organization following HP’s previously announced separation" -- in other words, it was an oddball unit.

Three years ago, the big acquisition news was Facebook and its $1-Billion buy of Instagram (later dwarfed by its much-larger acquisition of WhatsApp.) I penned a post comparing that digital-imaging deal to another digital-imaging deal, in 2005, i.e. HP-Snapfish, where an established but somewhat aging tech titan buys a much younger upstart in an effort to "get into the game" as being played by the new kids on the block. (See graphic above.) That post was "What a Difference Seven Years Makes! Facebook Acquires Instagram – a $1 Billion Imaging-Related Transaction" and to follow up that headline with today's news, one might state that given three more years, there's even more of a difference!

While at one time Snapfish was an HP "darling", leading to some serious feather-ruffling of huge Indigo-press customer and Snapfish rival Shutterfly, its status has certainly diminished rather steadily, compared to, as Bort points out, a time back when "people really printed a lot of photos."

Wednesday, April 15, 2015

Happy Tax Day, as technology rolls along...

Source: http://www.cmo.com/articles/2015/4/6/adi-financial-services-companies-that-fully-digitize-tax-preparation-will-win.html

I woke up this morning with the Beatle's Taxman playing in my head, which helped remind me I still have a couple of tax-related tasks to do today, April 15th - call it tradition.

But it also made me curious about the rate of e-filing, and this blog post, "First Time Tax Filers: 8 Quick & Easy Tips You Should Know", carried by The Huffington Post and penned by @TTaxLisa, TurboTax Blog Editor and CPA. In addition to the basic tips included in the post, the statistic that "about 84 percent of tax returns were e-filed".

Printed tax forms and supporting documents seemed at one time like one of the last bastions of hard-copy domination, but the climbing rate of e-filing shows the world's ever-growing preference for electronic documents. Pretty obvious, right? So what's next?

I found a tidbit that did startle me, I must say, but once again, it shouldn't come as a surprise. "Filing taxes is the next frontier for mobile" according to conclusions from Adobe Digital Index and reported in "ADI: Full Digitization Would Make Filing Less Taxing For Most Americans" by Giselle Abramovich, Senior & Strategic Editor for CMO.com. (The Adobe-sponsored website, by the way, is one of my most-recommended websites to my graduate marketing students.)

The graphic borrowed from the article which I've included at the beginning of this post requires some attention to the "fine print", as the 20+% of "visitors by device type" using smartphones and tablets includes not only tax filing, but also financial management, so I play in all the categories. But call me old-fashioned if you would like, but it is hard to imagine doing my taxes on anything less than a full-size keyboard and not one but two full-sized monitors!

Tuesday, March 31, 2015

March 2015 Observations - Ricoh, MFPs help “Save the Memory” for Victims of Japanese Disaster





Ricoh, MFPs help “Save the Memory” for Victims of Japanese Disaster
March 2015 Observations


Earlier this March (2015) I received an email about an uplifting story from Japan involving one of our industry leaders, Ricoh, and its efforts to help earthquake and tsunami victims recover their photos lost amidst the horrible disaster that occurred four years ago, on March 11, 2011. The story moved me in several ways, and it also made me proud to be part of the worldwide imaging and printing industry.


In a summary press release - with the full story available on Ricoh’s web site (a work in progress at http://www.ricoh.com/csr/savethememory/) – the company relates how its quest begun in the aftermath of what is now referred to in Japan as the Great East Japan Earthquake (see http://en.wikipedia.org/wiki/2011_T%C5%8Dhoku_earthquake_and_tsunami). The company applauds the volunteers from Ricoh and many other organizations, including governments, NGOs, and other companies (including familiar industry names such as Fujitsu and NEC), who used Ricoh Multi-Function Printers’ (MFPs’) scanning and cloud communications capabilities, in addition to plenty of “elbow grease” in finding, cleaning, organizing and displaying the photos (see below). In the end, after establishing four recovery centers for photo identification and return to their owners, over 400,000 photos have been scanned with almost one-fourth of those claimed, so far. (The recovery portion of the initiative is considered complete.)

A Few Details from the Leader of the “Save the Memory” initiative
Just a few examples of the work involved, and then how the photos were displayed in hopes of being found by their owners

To get this full story of a great humanitarian effort, I encourage readers to explore Ricoh’s dedicated website (as mentioned, a work-in-progress with more content coming in April). It includes many more details as well as images, only a few of which I’ve borrowed for this post. In addition to what is covered there, though, I did have a chance to exchange emails with Mr. Hidenao Ubukata, the Ricoh executive from the Management of Technology Center in Ricoh’s global headquarters, who was the leader of the “Save the Memory” initiative. I have included that email conversation here:


Q1. Can you share more information about where the photos were found, and if there are any especially interesting/poignant locations or situations? 
A1. Due to extensive damage to the buildings and roads caused by the earthquake, there was a lot of debris. As teams began to clear away the rubble, photos that were scattered on the ground were collected by the first responders. Then, those photos were gathered in one location by people from government organizations, private sector NGOs and NPOs, and other volunteers involved in initial recovery support activities. 

Q2. Any accounting for the large disparity in returns - from an average of 22% to a peak of 59% in the one center? 
A2. This project proceeded largely with the help of local government, which enabled a stable and long run of returning photos. In some local governments, it was clear which department we should work with for this project, while in other areas, it was not as clear. The photo center that had the highest return ratio was the one where it was clear which division of local government we should begin working in concert with on this project.  This collaboration enabled returning photos continually over a longer period, and lead to a nearly 60 percent returned ratio.

Q3. Any new numbers? The program has been in place since August 2011, but when were the photos beginning to be returned? And are there still photos begin found? (Is the 418,000 number still growing?) 
A3. We’ve now returned 91,477 photos as of March 25, 2015. Following the launch of this project in August 2011, photos began being returned in September of that same year. As for your second question, there are no more photos being found so the number of photos digitized will remain at 418,721.

Q4. When missing photos are identified are the owners provided with printed versions or digital only? 
A4. Basically, what we returned were the original photos. We also returned digital data to those who asked for it.
People search physically and in the cloud for recovered photos which they may recognize


 My personal recollections




It was Friday, March 2011 when here in the US we got word early in the morning that Japan had experienced a very powerful earthquake and tsunami. The news sounded very grim, and I remember it becoming a bit more personal while during a meeting coffee with a friend a favorite coffee shop, she received a text message from a mutual friend who was in the Narita (Tokyo) airport, planning to fly back to the US but dealing with interrupted air travel. Also making it more personal was the contact I received later in the day from my University’s Public Relations representative, looking for a media contact in the form of an economics professor (me) to speak to local news representatives about the potential financial impact of the disaster. The connection never materialized that afternoon, but as I saw the local news that evening focus on the potential for our local economy to gain as a result of rebuilding across the Pacific in Japan, I felt very ashamed to be part of a society jumping so quickly to economic prospects with not nearly enough attention paid to the human suffering and loss. The shallowness of this short-term, economic-focused view has bothered me ever since.



So when I received the email about Ricoh’s “Save the Memory” program, marking four years since the disaster, I felt a special connection and a need to take a good look at the story and share it with my readers. It goes beyond the headlines of loss of life and property, and takes on, in the words of Ricoh, “conceived to support the recovery of the people’s morale.”


Photo Recovery and… Ricoh Gives More

Beyond the photo recovery project, has been and will continue to help to the area in a variety of ways. I offer, from their March 2015 release, “Ricoh continues to carry out recovery support in the disaster-affected area on other fronts, too. Activities include providing support for hands-on programs at elementary schools and events in Higashi Matsushima via the Ricoh Science Caravan “Try to be a copier machine!” project; helping to rebuild the fishing industry in Minamisanriku (Miyagi prefecture) by getting around 200 new employees involved every year as part of their training; organizing events showcasing produce from the Tohoku region at group company offices; taking part in the Japan Association of Corporate Executives’ “IPPO IPPO NIPPON” project; and making ongoing donations via Ricoh’s Social Contribution Club “FreeWill,” an employee-led endeavor. The Ricoh Group will keep thinking about ways in which it can help as it continues to make a broad contribution to the development of a more sustainable society in the hope of rebuilding and reconstructing industry in the disaster-affected area.”